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Lowestfare.com Worst Customer Service
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Apr 26, 2008 Lowestfare complaint |
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Bought an airline ticket from Lowestfare.com, from New York to Spain, that includes connecting flights. After purchase Lowestfare.com confirmed that I had all requested seats, including window seats. Unfortunately one of my connecting flights was cancelled, and I had to change to a later flight.
When Lowestfare.com contacted me about the change, the agent, Risa, said that after the flight change was made, I still had to go to the airport within the next few days, b/c I had a paper ticket. I told her I lived more than an hour away from the airport and wanted to make sure this was necessity; she said it was. I
I went to the airport, and was told at the terminal, in no uncertain terms, that I had wasted my time, because I was already taken care of over the phone. On top of that, I had to pay airport parking to take care of this. Then on top of it all, the airport agent stated that Lowestfare.com never submitted a window seat request, and it was too late b/c they were booked up. I bought these tickets 6 months ago when plenty of window seats were available!
When I called back Lowestfare.com today and told them what happened, the agent, Melissa, said "All I can say is sorry. There is no one else you can speak to. If you have a further complaint, please go to our website and email one." I will never use them again. The worst customer service ever!
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